Operation Hours:
24 Hours / 7 days a week through more than 500 branches and with exceptional delivery service.
Contact us:
Email:Ezaby.Complaint@elezaby.com
Payment:
Using Debit/Credit card in app:
• All debit / credit cards are accepted worldwide.
• International cards may be applicable for bank fees in addition to the merchant service fees.
• Once the payment goes through it cannot be cancelled.
We do not accept any responsibility for refusal or reversal of payment. For such inquires kindly refer back to the card issuer.
For refund/return policy check below:
•For cancellation, kindly contact us on Ezaby.Complaint@elezaby.com or call Hotline 19600.
• For refund via credit/debit card, Money will reflect on your account within 14 days depending on the card issuer policy.
• Credit/Debit card used in placing orders through the application must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
• The Customer is entirely liable for placing an order using the credit/debit facility after carefully reviewing our terms and conditions.
• We are not responsible for any transactions that are incorrect due to inaccurate data entry in app or during using our online service, or for loss of information due to factors beyond our control.
Return Policy:
• Return or exchange must be done within 14 days from the date of purchase on the invoice.
•Invoice must be presented for exchange or return.
•Return or exchange is done by showing the invoice in the branch.
•Please make sure the barcode label is on the product for exchanging.
• For safety and quality measures drugs and medicine must be kept refrigerated in a temperature between 2°C to 8°C and cannot be returned or exchanged.
• Drugs disbursed to patients through an insurance company invoice are not be replaced or returned.
Refund Policy:
• Upon receiving the returned items, it will be inspected to proceed with the refund process. We will notify you of the status of the refund once inspected.
If the returned items are approved, we will initiate a refund to your credit card or original method of payment.
• Money will reflect on the credit/debit card used within 14 days or as per your bank (card issuer) policy.
Shipping Policy:
• Shipping costs are non-refundable.
• Returned items shipping cost will be paid by the customer.
• You receive a refund, the shipping cost will be deducted from the amount of the refund.
Similar Products:
• Similar Products are suggested alternatives that may be similar to the requested product but are not necessarily identical.
• The customer is responsible for reviewing the product details and ensuring its suitability before purchase.